Omnichannel Communication
Every channel. One inbox. Zero missed messages.
Your customers message you on WhatsApp, comment on Instagram, DM on Facebook and chat on your website. CloudOWS brings all of it into one inbox with one customer history, so nothing slips through the cracks.
Popular use cases
- Handling ad replies from Instagram and Facebook
- Website visitors who want instant answers
- Customers who switch between channels
- One team serving every channel
What you get with Omnichannel Communication
Official WhatsApp Business API with templates, buttons and media.
Instagram DMs
Reply to Instagram direct messages and story replies.
Facebook Messenger
Handle Messenger chats from your Facebook page.
Website live chat
Add a chat widget to your website that routes to the same inbox.
Email & SMS
Include email and SMS for customers who prefer them.
One customer identity
Link conversations from different channels to a single customer profile.
Up and running in three steps
Manage WhatsApp, Instagram, Facebook Messenger, email, SMS, and website chat from one platform.
Link WhatsApp, your store, couriers and other apps in a few clicks.
Start from templates built for Pakistani businesses, or customise your own.
Measure everything in real-time dashboards and keep improving.