WhatsApp Inbox
One WhatsApp number. Your whole team.
No more passing one phone around the office. The CloudOWS shared inbox lets every agent reply from the same business number on their own laptop or mobile, with chats assigned, tracked and never missed.
Popular use cases
- Sales and support teams sharing one number
- Shift-based teams with smooth hand-overs
- Managers monitoring service quality
- Remote agents working from anywhere
What you get with WhatsApp Inbox
Multi-agent access
Unlimited conversations, handled by multiple agents on one WhatsApp number at the same time.
Chat assignment
Assign chats manually or automatically by round-robin, team, language or topic.
Quick replies
Save answers to common questions and send them with a shortcut.
Internal notes & mentions
Discuss a chat privately with teammates without the customer seeing it.
Order info in the chat
See the customer's orders and delivery status next to the conversation.
Response-time tracking
Measure first response time and resolution time for every agent.
Up and running in three steps
Manage all customer conversations in one shared inbox for your entire team.
Link WhatsApp, your store, couriers and other apps in a few clicks.
Start from templates built for Pakistani businesses, or customise your own.
Measure everything in real-time dashboards and keep improving.